Frequently asked questions

No. Wellgo is a cross-border health check-up service platform for the Greater Bay Area, not a medical institution. We help Hong Kong residents compare check-up plans from our partner medical institutions and assist with enquiries and bookings. All examinations and medical services are provided by the partner institutions.

Each partner institution's package contents and fees are listed separately. The tests, the report and any add-on fees are explained before you book. If you want to add tests, you get a separate quote first. No surprise charges.

It depends on the partner institution. Some allow you to pick individual tests, others only offer set packages. Ask an advisor before you book.

Rescheduling, cancellation and deposit rules follow the terms of the institution you book with. We explain them clearly before you book, so there are no misunderstandings.

Usually your Hong Kong ID card and Home Return Permit are enough to book and attend. Bring both when you travel, and you can confirm the exact requirements with the institution in advance.

We can suggest routes to each institution, including the border crossing, travel time and parking. Transport isn't usually included for now; ask us if you need it.

It depends on your package. Blood tests and abdominal ultrasounds usually require fasting for several hours. Once your booking is confirmed, we send you the preparation notes.

Some partner institutions offer children's health services that you can enquire about and book. If only adults are having a check-up, check the hospital's rules about bringing children along.

We help you choose institutions that suit Hong Kong clients, and some have staff who can assist Hong Kong patients. We can't guarantee that every doctor or staff member speaks Cantonese, but an advisor can help with communication in advance.

Report timing and how you receive it (in person, electronically or by post) depend on the institution. You can check before you book.

Medical opinions are given by the partner institution's doctors. We can help you understand the follow-up consultation and referral arrangements, but we don't give medical diagnoses or advice.

Your dedicated health advisor follows your case. Contact them about anything to do with your booking, visit or report.

Through our confirmed partner network, we can help you enquire about consultations, appointments and referrals with Hong Kong medical institutions. Whether an institution accepts you, uses the report or offers treatment depends on the institution, the doctor and the clinical situation. We'll do our best to help you understand the options.

There's no single answer: it depends on the individual doctor, hospital and clinical situation. After your check-up, you can ask the institution for your report and imaging discs to show Hong Kong healthcare professionals. We can help you understand how to prepare and submit them.

We plan to add services such as vaccine enquiries and bookings and specialist referral enquiries. New services will be announced on this website.

If something goes wrong with your booking or visit, contact your advisor. We'll follow it up with the partner institution.